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EspañolBUSINESS PROCESS OUTSOURCING
(Redirected from ITES)
'Business Process Outsourcing' ('BPO') is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in the marketplace. BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.
BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted within the company's own country is sometimes called onshore outsourcing.[1]
The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing.
Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer.
BPO is a part of the Outsourcing Industry. It is dependent on Information Technology, hence it is also referred to as 'Information Technology Enabled Services' or 'ITES'. Knowledge Process Outsourcing, or Legal Process Outsourcing are some of the sub sets of Business Process Outsourcing.
'Information technology enabled services', or 'ITES', is a form of outsourced service which has emerged due to involvement of IT in various fields such as banking and finance, telecommunications, insurance, etc. Some of the examples of ITES are medical transcription, back-office accounting, insurance claim, credit card processing and many more.
Firms usually from developed countries outsource such services to countries like India, China and Philippines in order to gain from large talent pool and low labor cost.
Going ahead we may see more companies outsourcing such services and hence high competition is expected within countries and companies providing IT-enabled services.
India has revenues of 6.4 billion USD[2] from offshore BPO and 36[3] billion USD from IT and total BPO. India thus has some 5-6% share of the total BPO Industry, but a commanding 63% share of the offshore component. This 63% is a drop from the 70% offshore share that India enjoyed last year, despite the industry growing 38% in India last year, other locations like Eastern Europe, Philippines, and South Africa have emerged to take a share of the market. China is also trying to grow from a very small base in this industry. However, while the BPO industry is expected to continue to grow in India, its market share of the offshore piece is expected to decline.
The Top 5 Indian BPO companies according to NASSCOM are 24/7 Customer, WNS Global Services, Wipro BPO, HCL Technologies BPO and Firstsource Solutions. However, people who talk about the Indian Big 5 in the UK will usually be referring to TCS (Tata), Wipro, Infosys, Satyam Computer Services, and HCL Technologies.
The global BPO Industry is estimated to be worth 120- 150 billion dollars, of this the offshore BPO is estimated to be some US$11.4 Billion.
★ Outsourcing
★ Offshoring
★ Nearshoring
★ Homeshoring
★ Recruitment
★
★ BPO security
★ Business process outsourcing in South Africa
★ Business process outsourcing in India
★ Business process outsourcing in the Philippines
★ Bangalored
★ Report on Business Process Outsourcing (BPO)
★ Business Process Outsourcing (BPO) Tutorial, Methodologies and Directory
★ eBPO.in - Business Process Outsourcing (BPO) Directory & Web Resources
'Business Process Outsourcing' ('BPO') is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in the marketplace. BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.
BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted within the company's own country is sometimes called onshore outsourcing.[1]
The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing.
Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer.
BPO is a part of the Outsourcing Industry. It is dependent on Information Technology, hence it is also referred to as 'Information Technology Enabled Services' or 'ITES'. Knowledge Process Outsourcing, or Legal Process Outsourcing are some of the sub sets of Business Process Outsourcing.
| Contents |
| ITES |
| Industry size |
| References |
| See also |
| External links |
ITES
'Information technology enabled services', or 'ITES', is a form of outsourced service which has emerged due to involvement of IT in various fields such as banking and finance, telecommunications, insurance, etc. Some of the examples of ITES are medical transcription, back-office accounting, insurance claim, credit card processing and many more.
Firms usually from developed countries outsource such services to countries like India, China and Philippines in order to gain from large talent pool and low labor cost.
Going ahead we may see more companies outsourcing such services and hence high competition is expected within countries and companies providing IT-enabled services.
Industry size
India has revenues of 6.4 billion USD[2] from offshore BPO and 36[3] billion USD from IT and total BPO. India thus has some 5-6% share of the total BPO Industry, but a commanding 63% share of the offshore component. This 63% is a drop from the 70% offshore share that India enjoyed last year, despite the industry growing 38% in India last year, other locations like Eastern Europe, Philippines, and South Africa have emerged to take a share of the market. China is also trying to grow from a very small base in this industry. However, while the BPO industry is expected to continue to grow in India, its market share of the offshore piece is expected to decline.
The Top 5 Indian BPO companies according to NASSCOM are 24/7 Customer, WNS Global Services, Wipro BPO, HCL Technologies BPO and Firstsource Solutions. However, people who talk about the Indian Big 5 in the UK will usually be referring to TCS (Tata), Wipro, Infosys, Satyam Computer Services, and HCL Technologies.
The global BPO Industry is estimated to be worth 120- 150 billion dollars, of this the offshore BPO is estimated to be some US$11.4 Billion.
References
See also
★ Outsourcing
★ Offshoring
★ Nearshoring
★ Homeshoring
★ Recruitment
★
★ BPO security
★ Business process outsourcing in South Africa
★ Business process outsourcing in India
★ Business process outsourcing in the Philippines
★ Bangalored
External links
★ Report on Business Process Outsourcing (BPO)
★ Business Process Outsourcing (BPO) Tutorial, Methodologies and Directory
★ eBPO.in - Business Process Outsourcing (BPO) Directory & Web Resources
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