A 'dial tone' (known in the British Isles as a 'dialling tone') is a
telephony signal used to indicate that the
telephone exchange is working and ready to accept a
call. The tone stops when the first
numeral is
dialed, or if there is no response after going
off-hook (a
timeout), when it is usually followed by a
special information tone.
When
automated
telephone systems were first being deployed,
telephone companies noticed that customers were often confused by the apparent lack of response (before this, a
telephone operator would answer), and would often assume the phone was not working. To avoid this, exchange systems would play a small buzzing sound into the line instead. Before modern electronic
telephone switching systems came into use, dial tones were usually generated by
electromechanical means; in the United States, the standard "city" dial tone consisted of a 600
Hz tone amplitude-modulated at 120 Hz. Some dial tones were simply adapted from 60 Hz AC line current. In the UK, the standard Post Office dial tone was 33 Hz: this was generated by a motor-driven ringing machine in most exchanges, and by a vibrating-reed generator in the smallest.
The modern dial tone varies between
countries, being a "buzz" of two
interfering tones (350 Hz and 440 Hz, as defined in the
Precise Tone Plan) in the
NANP (most of
North America), and a constant single tone (425 Hz) in most of
Europe.
Modems,
fax machines, and
autodialers must be
designed to recognise these so-called
call-progress tones, as well as comply with differing
standards and
regulations.
Private or internal
PBX or
key phone system also have their own dial tone, sometimes the same as the external
PSTN one, and sometimes different to remind users to dial a prefix for an outside
line.
A "
stuttered" or interrupted dial tone may mean that there is
voice mail waiting, or may occur to confirm that a
calling feature such as
call forwarding has been activated.
Mobile phones do not have dial tones, as the user instead presses "send" to actually go
off-hook and complete the call once the desired phone number is entered.
An experienced
guitar player will be able to tune their instrument to a U.S. dial tone, since its two frequencies correspond to the standard
concert pitch "A" of 440 Hz, and (approximately) the "F" below.
"Soft" dial tones
A "'soft'" 'dial tone' is audibly the same as a regular one, except that there is no actual
service active on the line, and normal calls cannot be made. It is maintained only so that an attached phone can dial the
emergency telephone number (such as
9-1-1 or
1-1-2), in compliance with the
law in most places. It can sometimes call the
business office of the
carrier company which owns or last
leased the line, such as via
6-1-1. Other functions such as
ringback or
ANAC may also be accessed by
technicians in order to facilitate
installation or
activation.
Often, a new
telephone number is assigned to the line so that it can function, but callback is restricted, and
end-users do not know the number. These numbers may be outside the normal range used for regular lines, potentially causing trouble when
telephone numbering plans are changed.
Deactivated lines can also be maintained with no dial tone at all, while still connected to and powered by the switch.
See also
★
Dual-tone multi-frequency
★
Secondary dial tone
External links
★
World PSTN Tone Database - Dial tones